Job Description

Job Description

Job Description

New Employee Orientation (NEO) Coordinator

Onsite | Norfolk, VA

At MediaCross, we expect our team members to go above and beyond, to be proactive and to constantly look for ways to deliver disproportional value to fellow team members. As an Onboarding Coordinator (internally referred to as NEO Coordinator), you will work individually and on the NEO team as a representative of MediaCross and our Client. You will report to the NEO Manager and work out of the CIVMAR Support Center at Naval Station Norfolk. Professionalism, accuracy and reliability are integral to this position due to the content managed, fast-paced nature, and high visibility with the client.

*Must be able to successfully undergo a government investigation in order to obtain and maintain a security clearance.

To apply, please go to

Responsibilities

• Facilitating and supporting new employee orientation class activities with a detailed schedule; presenting briefings to large classes on relevant information
• Run, analyze and distribute data utilizing Microsoft Excel and government databases
• Reviewing data submitted by potential employees to confirm their professional qualifications, ensuring employees meet all pre-employment requirements and minimum job qualifications
• Logging and updating data into HRMS and HRMS Discoverer for new employees
• Scheduling potential employees for upcoming orientation weeks, including verifying personal documentation
• Serving as main point of contact for all new hires, providing them with reporting instructions and assistance as needed prior to and during new employee orientation
• Corresponding with various departments to ensure training, processing, and scheduling are conducted smoothly
• Checking employment eligibility through E-Verify
• Providing exceptional customer service to all potential and current employees
• Managing in-processing, delivery and transportation for Federal Official Personnel Files, CACs and other new employee onboarding paperwork.
• Meeting new employees off-site at the contract hotel and Naval Station Norfolk Pass and ID office to oversee transportation and assist with new employee access to base.
• Carrying and responding to the assigned Duty Phone during and after work hours
• Working flexible hours due to varying schedules and customer needs
• Other duties as assigned

Qualifications

• Must be able to successfully undergo a government investigation in order to obtain and maintain a security clearance.
• Minimum High School Diploma or equivalent required
  
• Associates Degree or Bachelors Degree preferred
• Minimum two years' customer service experience required
• Proficiency in Microsoft Outlook and Word required
• Proficiency in Microsoft Excel required
• Proficiency in working on a computer with a Microsoft operating system required
• Data entry experience preferred
• Professional and effective communication skills required, in-person, phone and email
• Must be adept at and confident in public speaking
• Must be extremely detail-oriented and focused on accuracy.
• Must have the ability to multitask and effectively work within multiple databases.
• Must have the ability to adapt to changing situations and processes
• Must be able to quickly gain advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
• Works well in a team setting

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of physically moving, standing and presenting (4+ hours a day)
• Must be able to lift up to 15 pounds at times
• Must be able to navigate to/from/within office facilities, Naval Station Norfolk Pass and ID office, and
  contract hotel

Benefits

• Health Insurance
  
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• FSA Plan
• 401(k) Plan
• Paid Time Off
  
• Volunteer Time Off

MediaCross is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To apply, please go to

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