We are seeking a detail-oriented professional to support payment operations, transaction investigations, and related financial processing activities. This role is responsible for researching payment issues, resolving exceptions, processing adjustments or reimbursements, and ensuring outstanding items are addressed accurately and on time.
Key Responsibilities
• Research and resolve payment inquiries, exceptions, and transaction discrepancies.
• Investigate payment activity using internal processing platforms, clearing networks, and appropriate communication channels.
• Process financial adjustments, reimbursements, and other payment-related corrections following investigation.
• Prepare supporting payment documentation, accounting entries, and processing instructions.
• Monitor transaction activity throughout the business day and identify items requiring follow-up.
• Manage open investigation cases through resolution and ensure outstanding items are addressed within required timelines.
• Perform reconciliation of suspense, exception, and other payment-related accounts.
• Review investigation activity, identify trends or unresolved issues, and prepare operational reports.
• Maintain accurate documentation supporting payment investigations and financial adjustments.
• Collaborate with internal teams and external counterparties to resolve payment issues.
• Assist with additional payment operations responsibilities as needed.
Qualifications
• Bachelor’s degree in Finance, Business, Accounting, Economics, or a related discipline; or at least two years of relevant experience in funds transfer operations, payment investigations, payment processing, or a related function.
• Working knowledge of domestic and international payment processing.
• Familiarity with SWIFT, Fedwire, CHIPS, U.S. dollar clearing, and settlement processes.
• Strong analytical and problem-solving abilities.
• Comfortable working with numerical information, reconciliations, and payment calculations.
• Strong written and verbal English communication skills.
• Proficiency with Microsoft Office and general business technology.
• Strong attention to detail and ability to manage multiple outstanding items simultaneously.
Preferred Qualifications
• Chinese-language proficiency is a plus, particularly for communicating with international colleagues and affiliated offices.
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